Greenwich ~ Benchmark ICT Solutions

Post sales support which will be provided to the customer will be one of the key areas that Greenwich will be looking at in terms of long term relationship and building customer trust. Every service that would be provided by Greenwich will be based on a Service Level Agreement which would clearly mention the service levels and responsibilities of both parties. Greenwich Management would ensure that each and every responsibility agreed on the SLA would be categorically delivered to the customer as per the agreed time lines. The customer has the privilege of choosing the best suited SLA for the organization depending on the business requirement. The categories would be Bronze, Silver, Gold or the SLA could be customized on special request which we refer to as a Platinum contract. Utilizing the expertise available within the organization, Greenwich are in a position to offer IT consultancy, design and deployment, Manage and operate kind of IT services to organizations that prefer to concentrate on their core business and outsource support services. This is a viable option where organizations seek to reduce their captive employee force and reduce the employee overhead cost while deriving better service from specialized IT service providers.